FAQs

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Service

2.4G Electronic Shelf Labels

Are Effirox ESL system compatible with existing retail management systems?

Effirox electronic price tags are compatible with existing systems (such as POS systems,inventory management systems,etc.. Through APl or other integration methods, stores can easily integrate the electronic labeling system with existing processes.

How do Effirox electronic shelf labels work?

Effirox ESLs are connected to the central control system via 2.4G wireless technology. When prices, product information or promotions need to be updated, users only need to make changes in the platform, and all the digital labels will be automatically updated within seconds.

What kind of battery do you use for the ESL?

We use CR2450 button cell battery pack. Depending on the usage. In a scenario where the digital label is changed 2 times a day, the battery should last for around 5 years. The battery is replaceable, users can replace the battery pack by themselves.

Can I manage more than 1 store in using your ESL system?

Yes. You can manage more than 1 store with our system via cloud server or local server(computer).

How many price tags can you manage with one gateway?

Theoretically, there is no limit to the number of ESL devices that the base station can access. However, in an indoor environment like a supermarket, due to the physical barriers of the walls and pillars, we have verified many times and tested it out that when the number of price tags is around 2000, the base station can exert excellent performance.

Bluetooth E-ink Display

How does the Bluetooth E-ink Display update its content?

The display connects to your smartphone via Bluetooth and receives updates through our dedicated mobile app. Simply edit the content on your phone and sync it wirelessly—no base station or additional hardware is required.

What type of battery does the display use?

The display uses a standard CR2450 coin cell battery, which is widely available at most electronics and convenience stores for easy replacement.

Can I update multiple displays at once?

Yes! Our app supports batch updates, allowing you to edit and push content to multiple displays simultaneously—perfect for retail price tags or grouped information boards.

What's the maximum number of displays I can connect to one smartphone?

Our app can manage up to 30 displays simultaneously from a single device. For larger deployments, we recommend using our 2.4G digital labels.

What happens if the Bluetooth connection is interrupted during an update?

The display has built-in memory that saves updates only after successful transmission. If interrupted, it will maintain its previous content until the next successful update.

WiFi E-ink Display

How does the WiFi E-ink Display receive updates?

The display connects directly to your existing WiFi network, allowing remote updates from both our mobile app and desktop software - no additional base stations or gateways required.

What's the typical battery life on a single charge?

With our ultra-low-power e-ink technology, the display can operate for up to 1 year on a single charge (using rechargeable battery option) under normal usage conditions (5-10 updates per day).

Can I manage multiple displays simultaneously?

Yes! Our desktop software allows centralized management of multiple displays, including batch updates, template creation, and scheduled content changes across all connected devices.

Can the display work without WiFi connection?

Yes. The display stores content locally and will maintain the last updated information even when offline. You only need WiFi connection when performing updates.

What security measures are in place for WiFi communication?

The display supports WPA2/WPA3 encryption and uses secure protocols for all data transmission to protect your information.

Can I schedule content changes in advance?

Yes. Our desktop software allows you to create content schedules, so different information can be displayed automatically at specified times.

Powerless E-paper Label with NFC

How does the Powerless E-paper Label work without batteries?

Our innovative label uses NFC energy harvesting technology - it draws power directly from the NFC reader during updates, eliminating the need for batteries while maintaining a 10-year display lifespan.

Why use a dedicated NFC reader instead of smartphones?

Unlike smartphone NFC which has compatibility issues and unreliable data transfer, our professional-grade reader ensures 99.9% successful update rates with enterprise-grade stability - crucial for business operations.

How efficient are bulk updates with your system?

Extremely efficient! Our PC software supports spreadsheet imports, allowing you to update 100 labels in just 30 minutes. Of course, this does not include the time you spent making the spreadsheet.

Is special training needed to use your system?

Not at all! Our intuitive PC software works like familiar spreadsheet programs, and it is designed for anyone to master in minutes - no IT skills required.

Can I update labels remotely, or do I need to scan each one manually?

Updates require close-range NFC scanning (a few centimeters), ensuring secure and reliable data transfer. While not remote, our batch-update software makes the process extremely fast—just tap and go!

E-ink Doorplate

How do I update the door sign display remotely?

Simply use our web portal or mobile app to push updates via your existing WiFi network - no base station or wiring required. Changes appear instantly.

What's the power source and battery life?

Built-in Type-C rechargeable battery with 12 months battery life per charge (2 updates/day). Ultra-low-power e-ink only uses energy during refreshes

How durable are the displays?

Industrial-grade design features:
• Scratch-resistant surface
• 180° viewing angle and sunlight viewable

Can multiple signs be managed centrally?

Yes! Our cloud dashboard allows:
• Bulk updates to 100+ signs simultaneously
• Group management by location/department
• Update scheduling and templates

Can we display dynamic content beyond meetings?

Supports multiple content types:
✓ Room occupancy status
✓ Emergency alerts
✓ QR codes for visitor check-in
✓ Custom messages

E-ink Badge

What's the difference between Bluetooth and NFC versions?

• Bluetooth badges are ideal for individual use with smartphone control
• NFC enterprise badges work with our dedicated NFC reader for mass updates - perfect for conferences or employee fleets

How long does the battery of the bluetooth badge last?

The ultra-low-power e-ink screen requires energy only during updates. Built-in Type-C rechargeable battery with 1-year battery life per charge (4 updates/day)

Can the badges integrate with our existing HR/access control systems?

Yes! We provide API for real-time data sync

E-ink Photo Frame

How do I update the frame’s content remotely?

Simply use our companion app (iOS/Android) or desktop software over WiFi—no additional base station required. Manage photos, text, or QR codes from anywhere.

Does it need constant WiFi connection?

No! The frame only needs WiFi during updates. Once content is loaded, it stays visible without power until the next refresh.

Can multiple users manage the same frame remotely?

Yes! Our system supports multi-user access, allowing family members or team members to collaboratively update content through the shared app account.

Can I schedule content changes in advance?

Yes! Our app features a content scheduling tool that lets you pre-program image rotations by date/time, ideal for retail promotions or exhibition displays.

Can I use this frame in a commercial setting with multiple units?

Our enterprise dashboard allows centralized management of up to 500+ frames, with bulk content deployment and usage analytics.